Privacy Policy

1. Our commitment to privacy

We respect your privacy and are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What is personal information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.

3. What personal information we collect

The personal information we collect depends on how you interact with us and the services you use. It may include:

• your name
• your phone number
• your email address
• your residential, postal or business address
• your account login details
• your business name, ABN and licence details
• your profile information
• listing information you upload, such as vehicle, machinery or equipment details, pricing, descriptions, photos, videos and seller details
• enquiry information submitted through forms, finance forms, quote requests or contact tools
• payment and billing information where relevant
• records of your communications with us or with other users through the Platform
• information about your use of the Platform, including IP address, browser type, device type, operating system, referral URLs, pages visited, time spent on pages and other analytics data
• location information where enabled
• cookie and tracking data
• any other information you provide to us directly

4. Sensitive information

We do not generally collect sensitive information unless it is reasonably necessary for our functions or activities and you have consented, or we are otherwise authorised or required by law to do so.

Where relevant and lawful, sensitive information may be collected in limited circumstances, such as identity verification, employment applications, fraud prevention, complaint investigations, or legal compliance.

5. How we collect personal information

We may collect your personal information:

• directly from you when you create an account, submit an enquiry, post a listing, make a payment, contact us or otherwise interact with the Platform
• when you communicate with another user through our messaging or enquiry tools
• when you subscribe to newsletters, alerts or promotional communications
• when you enter a competition, giveaway, survey or promotion
• from third parties connected with the services you request, such as dealers, finance providers, insurers, payment processors, identity verification providers, advertising providers or analytics providers
• from cookies, tracking technologies and analytics tools
• from social logins or third-party sign-in providers if you choose to use them
• from publicly available sources where lawful and appropriate

6. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose your personal information for purposes including:

• to provide and operate the Platform
• to create and manage your account
• to publish and manage listings
• to connect buyers, sellers, dealers and other users
• to respond to enquiries and provide customer support
• to facilitate transactions and service requests
• to send administrative notices and service updates
• to verify identity and reduce fraud or misuse
• to process payments and manage billing
• to improve our website, systems, products and services
• to conduct research, analytics, reporting and performance monitoring
• to personalise your experience, including relevant content, listings and advertising
• to send marketing and promotional communications
• to administer promotions, giveaways, competitions and surveys
• to investigate complaints, disputes, misconduct or unlawful activity
• to comply with legal and regulatory obligations
• to protect our legal rights and interests

7. Direct marketing

We may use your personal information to send you marketing communications about our Platform, listings, promotions, finance options, partner services or related opportunities that we think may interest you.

These communications may be sent by email, SMS, phone, social media or other lawful channels.

You can opt out of receiving marketing communications at any time by:

• clicking the unsubscribe link in the communication
• updating your account preferences, where available
• contacting us using the details below

8. Cookies and tracking technologies

We use cookies and similar technologies to:

• remember your preferences
• keep you logged in
• measure traffic and usage patterns
• improve website functionality and performance
• personalise content and advertising
• understand user behaviour across the Platform

Cookies are small text files stored on your device. You can usually control or disable cookies through your browser settings, but some parts of the Platform may not function properly if cookies are disabled.

9. Who we may disclose personal information to

We may disclose your personal information to:

• our employees, contractors and related entities
• IT service providers, developers, web hosts and platform support providers
• payment providers and billing processors
• customer service providers
• analytics, advertising and marketing service providers
• finance brokers, lenders, insurers or other service providers where you request or enquire about those services
• dealers, sellers, buyers or other users where that disclosure is necessary to facilitate an enquiry, transaction or service request
• identity verification or fraud prevention providers
• professional advisers, including accountants, solicitors and consultants
• regulators, law enforcement agencies, courts or government bodies where required or authorised by law
• entities involved in a business sale, restructure, merger or acquisition

10. Third-party service providers and linked websites

Our Platform may contain links to third-party websites, tools or services. If you click on those links or choose to deal with a third party, that third party’s privacy policy will apply, not ours.

We are not responsible for the privacy practices of third-party websites or businesses.

11. Public listings and public content

Because Anything Marketplace is a marketplace platform, some information you submit may be publicly visible. This may include:

• seller or dealer name
• business details
• listing descriptions
• item details
• photos and videos
• listing location
• public profile information
• reviews, ratings or other public-facing content

If you include personal information in a public listing or message, that information may be seen by other users and third parties.

12. Overseas disclosure

Some of our service providers may be located outside Australia or may store or process data overseas. This can happen, for example, where cloud hosting, software, email, analytics, CRM, payment or support services are provided from overseas jurisdictions.

By using the Platform and providing your personal information, you consent to the disclosure of your personal information to overseas recipients as permitted by law.

13. How we protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include:

• secure hosting environments
• password protection and account controls
• limited internal access
• encryption and security tools where appropriate
• monitoring and technical safeguards
• secure payment processing through third-party providers

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

14. How long we keep your information

We keep personal information for as long as reasonably necessary to:

• provide services to you
• operate our business
• comply with legal obligations
• resolve disputes
• enforce our agreements

When personal information is no longer required, we may destroy it or de-identify it, subject to legal and operational requirements.

15. Access to and correction of your personal information

You may request access to the personal information we hold about you, and you may request correction of inaccurate, out-of-date, incomplete, irrelevant or misleading information.

We may need to verify your identity before processing your request.

In some cases, access may be refused where permitted by law, but if that happens we will explain why, where we are permitted to do so.

16. Anonymity and pseudonyms

Where lawful and practicable, you may choose not to identify yourself or to use a pseudonym when dealing with us.

However, in many cases we will need your real information to provide marketplace services, process enquiries, create accounts, verify sellers, process payments or comply with legal obligations.

17. What happens if you do not provide personal information?

If you do not provide the personal information we request, we may not be able to:

• create or maintain your account
• publish your listing
• process your enquiry
• connect you with sellers, buyers or service providers
• provide customer support
• deliver requested services

18. Complaints

If you believe we have breached the Privacy Act or mishandled your personal information, you may make a complaint by contacting us using the details below.

Please include enough detail for us to investigate your complaint properly.

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations or the services we offer.

The updated version will be posted on the Platform with the revised “Last updated” date.

Your continued use of the Platform after changes are published indicates your acceptance of the updated Privacy Policy.